This channel guarantees a confidential or anonymous communication of the concerns or violations reported by persons linked to Pullmantur, which will be managed by the independent law firm Staylant Compliance.
With this service Pullmantur offers an effective mechanism of control through an independent and external reporting channel, to detect the breach of rules that may occur, without being necessary to know the identity of the person reporting the concern.
Users of the channel, can report through this Complaints Channel possible behaviors or that violate the internal regulations of the company, in a safe and confidential way. For other kinds of complaints, the appropriate internal channels should be used (Human Resources, Customer Service, etc.).